Why Some Orders Ship Via Freight
Some orders must ship via freight carrier due to their size and weight. This includes orders that contain treadmills, solid wood tops, 120 degree desktops, custom laminate desktops, L-shaped desks, teak credenzas, slide out storage cabinets, certain brands of ergonomic chairs, some 80" laminate desktops, and most orders containing 4 or more desktops.
This page is meant to explain the process and help you understand the requirements for receiving freight deliveries at your home or business.
What to Expect When Receiving Your Order
We will band the boxes of your order together on a pallet, and larger orders will be shrink-wrapped to better hold the order together and protect it while it is in transit.
Once your order is ready, it will be picked up by our freight carrier, who will then reach out to you directly to set up a 4 hour delivery window that is convenient for you. We require that someone be present to receive the pallet and sign for the delivery on the Delivery Receipt.
Your order will arrive on a trailer that may be up to 53 feet long. If you think this will be an issue, please contact us and we will reach out to the freight carrier to see if we can send your order on a smaller trailer (this is not always an option with some freight carriers, however If the road leading up to your address includes any tight driveways, narrow or winding roads, sharp turns, or cul-de-sacs, please let us know when you place your order. We will work with the freight carrier to make special accommodations for you.
Requirements for Receiving Freight Deliveries
It's easy to accept a freight delivery from UPLIFT Desk if you follow a few simple steps. We kindly ask that you:
- Be on time for your delivery window
This is a must, since the driver cannot deliver the package without a signature. It's also recommended that you allot enough time to thoroughly check over the package before signing the Delivery Receipt. The driver will make every attempt to be on time, but sometimes there are delays that are beyond their control. If the order is shipping to a residential address, the driver will drop your pallet off either on the street or in your driveway if they are able to reach it safely. They will attempt to deliver it as closely to your house or office as possible. This is up to the discretion of each driver (most freight drivers cannot cross threshold due to potential liability). If you are at a commercial address, the driver will bring it to your building’s loading dock if you have one or use a liftgate for curbside delivery.
- Inspect the pallet and note any and all damage to packaging and products
Once the pallet is unloaded from the truck, carefully inspect it and note any damage to the packaging or product on the Delivery Receipt. While almost all of our packages arrive without damages, sometimes damages can occur. Take pictures if you notice any damage, e.g. tears in the shrink wrap or boxes, damage to desktops, etc. If your shipment was damaged in transport, it must be recorded on the Delivery Receipt. We will need any and all damages recorded to be able to file a claim with the freight carrier and effectively address the issue. We will need photographs from you to begin this process.
- Bring your new products inside your home or office
After the pallet has been unloaded and signed for, you are responsible for transporting boxes across your building's threshold, i.e. into your carport covering, garage, or house. The majority of our packaging is recyclable, and you are responsible for disposal, including the wood pallet. If you need assistance with this process, please reach out to us to arrange White Glove Delivery services. We also offer options for installation and assembly. You can opt for these services while creating your order in our desk builder as you configure your desk. If you need extra assistance, be sure to contact us.
